Last updated: 3 September 2026
These terms cover use of the Ladewell app for Shopify. Installing Ladewell means accepting them.
Ladewell is a supplier and purchase-order book. It records who a merchant buys from, what each supplier sells and at what price, what has been ordered and received, and what the arithmetic says should be ordered next.
It is a record and a calculator. It is not an inventory system of record — Shopify is. With the single exception described in section 4, Ladewell reads from Shopify and never changes it.
Billing is handled by Shopify and appears on the merchant's Shopify invoice. Current plans and prices are shown on the Plan screen inside the app and on the App Store listing; those are the authoritative figures, and if they ever disagree with anything written elsewhere, Shopify is right.
Reaching a plan limit never hides or deletes anything. A merchant over the supplier limit on the free plan keeps every supplier they have, can still edit them, and can still export them. They simply cannot add another until they change plan. This is a deliberate design rule, not a temporary courtesy.
Changing or cancelling a plan happens in Shopify. Cancellation takes effect at the end of the current billing period; Shopify's own refund terms apply.
Reorder quantities, days of cover and velocity figures are estimates calculated from past sales. Every one of them shows its own arithmetic on screen, along with the window it was drawn from and how many days of history that window contained.
They are a starting point for a purchasing decision, not a promise about the future. Ladewell does not warrant that a suggested quantity is correct for a merchant's circumstances, and a merchant remains responsible for what they order.
Where Ladewell cannot work something out — an unmapped product, an ambiguous date in an imported file, a figure with no sales behind it — it says so and declines to produce a number. It does not guess.
Ladewell can change a quantity in a merchant's Shopify inventory in exactly two situations: moving stock between the merchant's own locations, and correcting what a location holds after a physical count.
Both require a person to enter the change, read the resulting arithmetic shown as plain sentences, and confirm it with a second action. Every such change carries the quantity Ladewell expected to find, so Shopify rejects it if the number has moved in the meantime.
A merchant is responsible for the counts and transfers they confirm. Ladewell will refuse a move it can tell is wrong — more units than exist, a location that does not stock the product — but it cannot know whether the number written on a clipboard was counted correctly.
No automatic process, scheduled job or webhook in Ladewell writes to inventory.
What Ladewell reads, keeps and deletes is set out in the Privacy Policy, which forms part of these terms.
A merchant can export everything Ladewell holds, as CSV, at any time from the Export screen. Uninstalling deletes it.
Ladewell aims to be available continuously and makes no guarantee of a specific uptime. Shopify's API has its own rate limits and outages, which Ladewell reports honestly on the Data health screen rather than hiding: when a feed is behind, every screen that depends on it says which date it is working from.
Ladewell may change, add or remove features. A change that alters what is read, stored or written is reflected in the Privacy Policy in the same release.
Ladewell may not be used to break Shopify's terms, to access a store the merchant is not authorised to access, or to attempt to reach another merchant's data. Access may be suspended where there is evidence of any of these.
Ladewell is provided as it is. To the maximum extent the law allows, liability for indirect or consequential loss — including lost sales, lost profit, or the cost of stock ordered or not ordered — is excluded, and total liability is limited to the fees paid for the app in the twelve months before the claim.
Nothing here excludes liability that cannot lawfully be excluded.
Questions about these terms go to the support address published on the Ladewell
App Store listing. These terms are published at https://ladewell.com/terms
and the privacy policy at https://ladewell.com/privacy; both are generated from
the source files in the application's own repository, so there is no second copy
to fall behind.
These terms are governed by the law of the jurisdiction in which the Ladewell publisher is established, and the courts of that jurisdiction have exclusive jurisdiction over any dispute.
Draft for review. These terms were written to describe accurately what the application does, by the person who built it. They have not been reviewed by a lawyer. Section 8 and section 9 in particular should be settled by someone qualified in the publisher's jurisdiction before the app is submitted.